Terms & Conditions

The information contained in this website and all sub-domains has been prepared in good faith from both internal and external sources. The information is believed to be accurate and current at the date the information was placed on the Web Site but is subject to change or withdrawal without notice.

Marathon Travels makes no representations or warranties of any kind, express or implied, as to its completeness or accuracy. Marathon Travels shall not be held liable for any direct, indirect or consequential loss or damage howsoever arising from the use of the information contained in the website. These terms do not exclude or limit the application of any provision of any statute that would otherwise be applicable where to do so would contravene that statute or cause any part of these terms to be void.

Booking Terms & Conditions

Harvey World Travel (HWT) are licensed travel agents.
Words defined in Legal Notices and Disclaimers have the same meaning in these terms.

Legal Contract

When you click to make a booking with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms and policies and by the conditions of the particular supplier. Hyper links will be provided and/or the website detail of such suppliers will be displayed and it is your duty to go to such websites and peruse each supplier’s terms and conditions as you will be deemed to have done so, to have understood them and to have agreed to be bound thereby. You must not make any booking through this site unless you understand and agree all our terms and policies. Once payment is made for the booking, it is deemed that you have read and understood the terms and conditions for the booking. If you have any queries please contact us before making any booking for any service. When you request quotations or estimates or make a booking or if any service are rendered to you, you are deemed to have read and accepted all the Terms and to have the authority to do so on behalf of the person in whose name the estimate or quotation or reservation is requested or booking is made and/or provided and/or the person to whom the services is rendered (collectively referred to as ‘you’).


Products and services are sold by HWT as an agent for airline and wholesale companies and other suppliers providing products and services, including accommodation and transportation services. HWT is not a provider of services and has no responsibility for services provided or not provided by any party. We give and make no warranty or representation regarding the standard of any service or product to be supplied and no person has authority to make any such representation or warranty on behalf of HWT. Accordingly HWT accepts no liability for any loss, damage, injury, illness, harm or death which you may suffer as a result of any act or omission on the part of or the failure of any such third party to fulfill their obligations, whether in relation to travel arrangements, accommodation or otherwise. All tickets, coupons, exchange orders, vouchers and receipts are issued subject to the appropriate tariffs and terms and conditions of sale of suppliers and these terms. They are issued by us as agent only. It’s your responsibility to familiarise> yourself with such terms and conditions. We have no responsibility, and extend no guarantees for discontinued promotions, airfares or specific holiday products.


Any bookings are made on the express condition that HWT, its employees and agents, shall not be responsible for, and shall be exempt from, all liability in respect of loss, damage, accident, injury, illness, harm, trauma, death, delay or inconvenience to or additional expense incurred by you (which shall be deemed to include your heirs, executors, administrators or assigns), your luggage, or other property, howsoever caused whether or not arising from any act, omission, default, or negligence on the part of HWT whatsoever, unless such claim is due to the gross negligence of HWT and such claim is lodged in writing with HWT within 30 (thirty) days after the end of the booking. Such liability will be subject to a limitation of R10 000, 00 (Ten Thousand Rand) per traveler per booking.

HWT has and accepts no liability for any act, omission or default, whether negligent or otherwise, of airlines, car rental operators, ferry companies, hoteliers, tour operators or any other supplier. We have no liability for any loss or damage occasioned by the negligence, act or omission of any supplier or other third party. We reserve the right to cancel or modify itineraries or bookings where circumstances require.

In circumstances where liability of HWT cannot be excluded, such liability is limited to the value of the purchased travel arrangements. HWT reserves the right to decline any booking for any individual on any tour or other service. Under no circumstances whatsoever and howsoever arising will HWT be liable for any consequential, indirect or special loss or damage whatsoever.


Photographs and illustrations and other promotional material are for promotional purposes only. They do not represent any benefit that will be included in any arrangements made by you.


The products and services sold through HWT are subject to availability and can be withdrawn without notice. Access to this site and any site normally linked to this site is not guaranteed and is subject to availability of communications links and access rights. HWT reserves the right to deny password login on this site to any person or password holder.

Customer Profile

You have the option to complete a customer profile when joining HWT. Please be aware that the profile applies to the password holder but will also extend to any other persons on the same booking. If other individuals travelling on your booking require different particulars, you will need to contact us. Please note that the Customer Profile does not guarantee that the matters selected in your profile will be available to you. We will endeavour to accommodate your requests but cannot guarantee availability. If you have any queries or if any matter specified is important to you, please contact us.

Please also be aware that your profile current at the time of a booking will be used for booking details. This means that you must check that your profile is up to date before making a booking. If amendments are needed at any time, you must make the amendments before making a booking.

Passenger Name

It is essential that you enter details of each traveller correctly and according to passport or other identification. Some suppliers will deny carriage if the traveller ' s name varies from your booking and may cancel automatically if the traveller ' s name is amended. HWT has no responsibility for any loss or damage arising from incorrect entry of traveller ' s name or any inability to travel as a result of carrier ' s policies.

Unlicensed Entity Disclaimer

If you request HWT to arrange for the provision of products or services by a person or company which is not licensed in accordance with any applicable law, HWT accepts no liability (whether in contract, for negligence or otherwise) for any loss or damage suffered by you or any third party as a result.

Special Conditions for Products

The terms displayed on this website apply generally to all the products and packages sold by HWT. Some products also have special conditions applying to them. Airlines, hotels, wholesalers and other suppliers have various other terms and conditions relating to the purchase of these goods and services. Some of those terms will be displayed in the Rules applicable to a particular product, but not all. For example, suppliers often limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage, however we do not have those conditions to display. It is your responsibility to check those terms and conditions before making a booking through HWT.

Air Fare - Special Conditions

There are numerous rules and regulations affecting most advance purchase and other discounted air fares, which involve substantial cancellation or amendment fees, and in some instances there are no refunds whatsoever on cancelled holidays and or air tickets should you need to amend or cancel your travel plans. If you have any queries regarding these fees please do not hesitate to contact our office. You must read the Rules and check the conditions applicable to every airfare and ensure that you accept those Rules and conditions before you make a booking. If the Rules and conditions are not displayed you should contact our office. Once you confirm a booking and make payment you are bound by the Rules and conditions applicable to the relevant supplier.

Alterations to Tour Itineraries by Suppliers

In the event of material alterations by a supplier to a proposed tour booked by you, you may be given the option of cancelling the tour without penalty but this is not guaranteed. The right to cancel is subject to the conditions of the supplier. Your acceptance of any tickets, coupons, exchange orders, vouchers and receipts will be deemed acceptance of the above conditions and of any alterations made to your tour.

Frequent Flyer Customers

Please note if you are a frequent flyer member you should retain your air ticket and boarding pass as HWT cannot be held responsible for obtaining copies of your air ticket at any future date.

Flight Timings, Departure Points, Flight Numbers

The timings shown on your ticket are subject to reconfirmation on both OUTBOUND and INBOUND journeys. Please contact the applicable Airline at least 72 hours before departure (This includes connecting flights, both internationally and locally). HWT does not accept responsibility for amended flight timings or numbers.

Travel Documents

It is very important that you read the following information carefully and contact us if you require any assistance in any area.

Photo ID

All airlines require the production of Photo ID when checking in with an e-ticket. Your ID must match with the name of the passenger on the ticket. Each traveler must have their Photo ID including children. You may also have to produce the credit card you used to process the payment. Please note that bookings made and paid for by a third party may require the traveler to produce a copy of the front and back of such credit card and if payment was made in cash or by EFT, proof of payment as well as a letter from the party making the booking authorizing the traveler to travel – check with the airline concerned.


All individuals departing from South Africa must be in possession of a valid passport. If your passport is due to expire within six months of your return arrival back in South Africa then under normal circumstances you should obtain a new passport. Should you be travelling on anything other than a South African Passport then it is your responsibility to bring this to our attention as you may require a visa or permit to re-enter South Africa .

Visa Requirements

Certain countries require a Visa for entry prior to arrival. Please ensure you are fully informed of the requirements before you make a reservation as visas can take some time to obtain. Vaccinations are strongly recommended for certain destinations. Please contact your local doctor who will advise you of these requirements. Please note that vaccinations may be recommended some period in advance of travelling.

PLEASE NOTE: Passport, visa and health compliance and requirements are EXCLUSIVELY the responsibility of the passenger and Harvey World Travel accepts absolutely no responsibility in this regard.


It is the entirely your duty to ensure that any vaccinations, inoculations, prophylactic (e.g. for malaria) and the like, where required, have been obtained. Please check the requirements with HWT before travelling. HWT will endeavour to assist you but such assistance will be at HWT ' s discretion and you acknowledges that in doing so, the HWT is not assuming any obligation or liability and you indemnify HWT against any consequences of non-compliance. It is your duty to familiarise him/herself with the inherent dangers of and mental and/or physical condition required for the booking. Please note that All visitors to South Africa are required to have a minimum of three blank pages in their passport excluding the front and back cover to enable the entry visa to be issued. If there is insufficient space in the passport entry will be denied and the person is likely to be detained pending return to their country of origin. Please ensure that all passports are renewed. Malaria and other tropical diseases: WARNING Certain parts covered by your itinerary are areas where there is a high-risk of malaria and other tropical diseases. We strongly recommend that the necessary precautions be taken in this regard and recommend that you check with your medical practitioner before departure or a medical practitioner well versed in tropical diseases immediately upon your arrival in Africa or any other tropical or sub-tropical destination. If you have not done so prior to departure, it is imperative you do so upon your return.

Travel Insurance

We strongly recommend that all clients take out comprehensive insurance when making a booking. We recommend that insurance covers at least loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, medical expenses, additional expenses to cover hotel accommodation and repatriation costs to South Africa should any services need to be extended or curtailed due to illness, repatriation of remains or other insurable risk (Please note that this is a recommendation only and NOT an exclusive list). Please note that restrictions on the time to effect insurance apply to some services such as airfares. Please contact us to arrange travel insurance before making payment for a service.

HWT will not be responsible or liable if you fails to take adequate insurance cover or at all. It shall not be obligatory upon HWT to effect insurance for you except upon detailed instructions given in writing and all insurance effected by HWT pursuant to such instruction will be subject to such exceptions and conditions as may be imposed by the insurance company or underwriters accepting the risk, and HWT shall not be obliged to obtain separate cover for any risks so excluded. Should the insurers dispute their liability for any reason, you will have recourse against the insurers only. Once the insurance has been confirmed and paid for,you will be issued with a policy document of the insurer. It is a complex document, which must be read BEFORE YOU initiate your travel so that you can address any queries you may have to the insurer PRIOR to your departure.

Please note that various credit card companies offer limited levels of travel insurance, which is not considered sufficient cover for international travel. Kindly check with the respective credit card companies in order to obtain the specific details of the cover.

Rates and Price Variations

We reserve the right to vary published rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you must pay the increase when notified. We are not liable in any way if any increase occurs. Rates quoted are per tour, per night accommodation, per crossing ferries, per package; as appropriate to the particular product. Car rental is based on a 24 hour period commencing from the time of pick-up throughout unless otherwise specified. All prices are subject to availability and can be withdrawn or varied without notice.


All prices quoted in the flight booking engine are in South African Rand, regardless of where your requested flight is departing from.


For International departures most airlines issue e tickets, which will be emailed to the email address provided when making an online booking. Some airlines require paper tickets. These will need to be posted to you at the address provided. If you are departing within 4 weeks you may be required to pay an additional fee to have these tickets posted, delivered by courier or made available at the airport. Alternatively, you can choose to collect your ticket(s) locally. If your tickets are paper tickets and you live outside of South Africa then postage or courier charges or airline ticketing fees will apply. For South African Domestic itineraries, passengers will be provided with an e-ticket receipt upon payment and completion of the booking process.

Price Inclusions and Exclusions

Items included in the prices or rates of the products or services are specified in each section. Prices do not include, meals other than as stated in itineraries, any air fares unless stated, Government departure taxes, passport and visa charges, vaccination fees, airport taxes, any items of a personal nature such as telephone calls, beverages, laundry, excess baggage charges and gratuities, travel insurance or other items not specified.

Goods and Services Tax

Prices quoted do not include goods and services tax or similar tax ("VAT"). VAT is payable by you in respect of any supply made to you, and in addition to the price payable. You must pay the amount of VAT payable in the respect of the supply. VAT is payable at the same time and in the same manner as the price or at such later time as HWT may request. lf you have any questions regarding our Terms please contact us.

Service Fees

Harvey World Travel professional service fees may apply. A Menu of Services is available from your Harvey World Travel consultant upon request. A surcharge may apply for credit card transactions. Credit card payments are subject to due completion of and upon the terms and conditions specified in HWT’s credit card authorization form.

Credit Card Payments

Credit card payments are subject to due completion of and upon the terms and conditions specified in credit card authorization form.

Travel Gift Cards – Terms and Conditions of Use

Harvey World Travel Gift Cards are redeemable for merchandise or services at participating Harvey World Travel shops in South Africa only (excluding travellers cheques and bookings made online). The gift card is not redeemable for cash. The card must be redeemed before the expiry date shown on the wallet and card and will be void and may not be redeemed after the expiry date. In any event, gift cards expire 12 months from the date of issue. The card cannot be reloaded or increased after issue and is partially redeemable in that it can be used on more than one occasion. If purchase exceeds available card balance, the cardholder must make up the difference by making an additional payment. Cash will not be given for any unused balance and any unused balance on expiry of the card will not be refunded or credited. We reserve the right to change any terms contained in these Terms and Conditions of Use at any time. Changes to Terms and Conditions of Use will be available on our website or at participating shops. Mutilated, lost or stolen cards may, at the sole discretion of HWT, be replaced or redeemed upon the payment of a replacement fee (as determined by HWT). The cardholder is liable for all transactions on the card and can check the available card balance by calling the Gift Voucher help desk on 021 410 3685. The cardholder can also contact the Gift Voucher help desk if they have any reason to believe that there has been an unauthorised or mistaken transaction or the card is lost or stolen. Please note that professional service fees may apply when making a booking through HWT.

Law & Jurisdiction

South African law and the jurisdiction of South African courts will govern the relationship between you and HWT HWT will be entitled to institute any legal proceedings arising out of or in connection with this contract in any Magistrates Court having jurisdiction in terms of Section 28 of the Magistrates Court Act no. 32/1944 as amended, notwithstanding that the amount in issue may exceed the limits of such jurisdiction.


You agree that you will at all times comply with HWT or the supplier’s or others’ requirements in regard to your conduct and you will not in any way constitute a nuisance to any other passenger on the tour.

Special Requests

Special requests must specified in writing to HWT. Whilst HWT will use its best endeavours to accommodate such requests, it does not guarantee that it will.

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